Contact Cabin Craft Auto

We're here to help with your vehicle interior accessory questions. Whether you need advice on fitment, help with an order, or have a quality concern, our team is ready to assist. Choose the department that best matches your need below.

Store Identity & Operating Entity

Cabin Craft Auto is an independent, multi-brand specialist retailer for vehicle interior accessories. We offer products from trusted brands including WeatherTech, BDK, Motor Trend, and Leader Accessories. Our focus is providing clear product details, supported checkout, and responsive support before and after your order.

The store is operated by Desert Peak Distribution LLC, a privately held limited liability company formed in the state of Nevada. Our legal and operational entity handles business administration, supplier sourcing, order processing, customer service, and regulatory compliance.

Merchant Address: 4820 Industrial Road, Suite 210, Las Vegas, NV 89103, United States

Primary Support

For general questions about orders, delivery, returns, warranties, or promotions, contact our primary support team. We aim to respond within 24 hours on business days.

• Email: support@cabincraftauto.shop
• Hours: Monday through Friday, 8:00 AM – 5:00 PM Pacific Time (US)
• Outside Hours: Messages received outside these hours will be answered on the next business day.

When contacting us, please include your order number and a clear description of your request. Simple issues are resolved directly; complex issues are routed to the correct specialist department. If a query cannot be resolved within 2 business days, it is escalated to the department supervisor.

Specialist Departments

For faster resolution, you can contact the relevant specialist department directly. Each department has its own email address and handles specific concerns.

Pre-Sales Assistance

Have questions before you buy? Our pre-sales team provides product details, compares features between models and brands, and helps you choose the right accessory for your vehicle.

• Email: pre_sales@cabincraftauto.shop
• First Response: Within 24 hours on business days
• What to Include: Your vehicle's year, make, model, and trim level, plus the specific product you're interested in.

We provide accurate details from product data and our team's experience. If we don't know the answer, we confirm with the brand before responding. If a pre-sales question requires policy interpretation, it is escalated to primary support.

After-Sales Support

Need to change an order, report a damaged item, or start a return? Our after-sales team handles order changes, cancellations, damaged or incorrect items, returns, exchanges, and warranty claims.

• Email: after_sales@cabincraftauto.shop
• First Response: Within 24 hours on business days
• What to Include: Order number, clear description of the issue, and photos of damaged or incorrect items if applicable.

We investigate your order and coordinate with the warehouse and shipping carrier as needed. If a resolution cannot be provided within 3 business days, the issue is escalated to the after-sales supervisor.

Quality Assurance

If you have concerns about product authenticity or quality, our quality assurance team investigates and resolves claims.

• Email: quality_assurance@cabincraftauto.shop
• First Response: Within 1 business day
• What to Include: Order number, detailed explanation, and photos showing the product and its markings.

We log your claim, inspect records, and contact the manufacturer if necessary. If the issue involves potential safety or legal concerns, it is escalated immediately to legal and privacy.

Legal and Privacy

For data privacy requests, legal inquiries, regulatory concerns, or ethical issues, contact our legal and privacy department.

• Email: legal_privacy@cabincraftauto.shop
• First Response: Within 3 business days
• What to Include: A clear description of your request or question and any supporting documentation.

We review your inquiry against applicable laws and our policies, coordinating with our legal counsel when needed. If the matter requires formal legal review, we may bring in external counsel.

Shipping Support

Questions about tracking, delivery issues, or packaging damage during transit? Our shipping support team is here to help.

• Email: shipping_support@cabincraftauto.shop
• First Response: Within 24 hours on business days
• What to Include: Order number, current tracking number if available, and details of the problem.

We check the shipping status, contact the carrier, and keep you informed until the issue is resolved. If a shipment is lost or undelivered and cannot be resolved within 5 business days, it is escalated to the shipping supervisor.

Our Service Promise

At Cabin Craft Auto, we are committed to providing clear product details, supported checkout, and responsive support before and after your order. Since 2018, we've been helping drivers find the right accessories from multiple trusted brands. We're here to make your shopping experience as smooth as possible.