Refund Policy

Refund Policy

Last Updated: August 24, 2026

At Cabin Craft Auto, we want you to be completely satisfied with your vehicle interior accessories. This Refund Policy explains your rights and the steps to take if you need to return an item or request a refund.

Return Window and Eligibility

We accept returns within 30 days of delivery. To be eligible for a return, items must be in their original condition, unused, and in the original packaging. Please include all accessories, parts, and documentation that came with the product.

How to Start a Return

To begin a return or refund request, please contact our after-sales department at after_sales@cabincraftauto.shop. In your email, include:

• Your order number and a clear description of the issue.
• Photos of the item if it is damaged, incorrect, or has a quality concern.
• Your preferred resolution (refund or exchange, where applicable).

Our after-sales team will investigate your order, coordinate with our warehouse and shipping carrier as needed, and walk you through the return or warranty process.

Refunds and Exchanges

Once your return is received and inspected, we will process your refund to your original payment method (credit card or PayPal). Refunds are generally issued within a reasonable time after we receive and verify the returned item. If you prefer an exchange, let us know and we will arrange it based on product availability.

Shipping Fees

Standard shipping is $8.00 per order, and we offer free shipping on orders over $45.00. Shipping fees are generally non-refundable unless the return is due to our error (e.g., you received a damaged, incorrect, or defective item). In such cases, we will cover the return shipping cost.

Damaged, Incorrect, or Defective Items

If you receive a damaged, incorrect, or defective item, please contact our after-sales department within the 30-day return window. Include photos of the item and its packaging so we can assess the issue quickly. We will investigate and provide a resolution—typically a refund or replacement—at no additional cost to you.

Quality Concerns and Authenticity Verification

We stand behind the quality and authenticity of every product we sell. All merchandise is sourced through authorized and audited distributors, and we never sell replicas, used items as new, or products with removed identifiers.

If you suspect a product is not authentic or have a quality complaint, please contact our quality assurance department at quality_assurance@cabincraftauto.shop with:

• Your order number and a detailed explanation of the concern.
• Clear photos of the product, including the part number and any labels.

Our quality team will acknowledge receipt within 1 business day. We may contact the brand to verify the product's serial number or logo. We will respond with a resolution within 7 business days of receiving complete information.

If a product is confirmed to be inauthentic, we will provide a full refund and a 15% store credit as an apology, and we will take corrective action against the supplier. This remedy is in addition to your rights under law.

Warranty Coverage

Warranty coverage depends on the product and brand. Each brand—whether WeatherTech, BDK, Motor Trend, or Leader Accessories—may offer its own warranty terms. Please check the product details before purchase. If you have a warranty claim, contact our after-sales department and we will guide you through the process.

Contact Information

If you have any questions about this Refund Policy or need assistance, our support team is here to help.

• Primary Support: support@cabincraftauto.shop — for general order and delivery questions, returns and warranties, and promotion help. We respond within 24 hours on business days.
• After-Sales Department: after_sales@cabincraftauto.shop — for damaged or incorrect items, returns and exchanges, warranty claims, and order changes or cancellations. We respond within 24 hours on business days.
• Quality Assurance Department: quality_assurance@cabincraftauto.shop — for authenticity verification, product quality complaints, and supplier performance concerns. We respond within 1 business day.

Our support hours are Monday through Friday, 8:00 AM – 5:00 PM Pacific Time. Messages received outside these hours will be answered on the next business day.

All returns and refunds are handled by Desert Peak Distribution LLC, the legal entity that owns and operates Cabin Craft Auto, located at 4820 Industrial Road, Suite 210, Las Vegas, NV 89103, United States.