Shipping Policy

Shipping Policy

Shipping Policy

Last updated: August 24, 2026

Thank you for shopping with Cabin Craft Auto. This Shipping Policy explains how we process, pack, and deliver your orders. By placing an order at cabincraftauto.shop, you agree to the terms described below.

Shipping Charges and Delivery Thresholds

We offer the following shipping options for all orders placed through our store:

• Standard Shipping: A flat rate of $8.00 applies to all orders under $45.00.
• Free Standard Shipping: Orders totaling $45.00 or more qualify for free standard shipping. The discount is applied automatically at checkout.

Shipping charges are calculated in US Dollars (USD) and will be displayed clearly before you complete your purchase. There are no additional handling fees beyond the stated shipping costs.

Order Processing Time

All orders are processed within 1–2 business days (Monday through Friday, excluding major holidays) after we receive your order confirmation and payment. Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipment confirmation email containing your tracking number. Please allow up to 24 hours after receiving this email for tracking information to become active with the carrier.

Delivery Time

Standard shipping delivery typically takes 3–7 business days after the order ships, depending on your location within the United States. Delivery times are estimates provided by the carrier and are not guaranteed. We are not responsible for delays caused by weather conditions, carrier interruptions, or other factors outside our reasonable control.

Order Confirmation and Address Accuracy

When you place an order with Cabin Craft Auto, you will receive an order confirmation email at the address you provide. It is your responsibility to ensure that all shipping information—including your full name, street address, city, state, and ZIP code—is accurate and complete.

If you notice an error in your shipping address after placing your order, contact us immediately at shipping_support@cabincraftauto.shop. If your order has not yet been shipped, we will correct the address for you. Once an order is in the hands of the carrier, address changes may be possible but are subject to carrier approval and may incur additional fees.

Tracking Your Order

Every order ships with a tracking number that is emailed to you upon shipment. To track your package, use the link provided in your shipment confirmation email or visit the carrier’s website directly. If your tracking information is not updating within 48 hours of shipment, please contact our shipping support team for assistance.

Split Shipments

Because Cabin Craft Auto is an independent multi-brand retailer offering products from WeatherTech, BDK, Motor Trend, and Leader Accessories, your order may be fulfilled from different warehouse locations. If you order items from multiple brands, your order may arrive in separate packages with separate tracking numbers. You will receive a shipment confirmation email for each package we send. No additional shipping charges will apply to split shipments.

Carrier Events and Delays

Once your package is with the carrier, delivery is subject to the carrier’s own terms and conditions. Common carrier events that may affect your delivery include: weather disruptions, address verification issues, failed delivery attempts, or customs delays (though most of our products ship within the US). If a carrier event occurs, your tracking information will reflect the status. For questions about a specific carrier event, reach out to our shipping support team at shipping_support@cabincraftauto.shop, and we will contact the carrier on your behalf.

Failed Delivery

If a carrier attempts delivery and cannot complete it (for example, no one is available to sign or the address is unreachable), the package may be held at a local facility for pickup or returned to us. If a package is returned to us as undeliverable due to an incorrect address provided by you, we will contact you to arrange re-shipment. A re-shipping fee may apply for orders that are returned due to an incorrect address or failure to accept delivery.

Missing or Damaged Packages

We take great care to ensure your order arrives in perfect condition. If you experience any of the following issues, contact our shipping support team within 30 days of the delivery date:

• Missing package: Tracking shows delivered, but you have not received the package.
• Damaged packaging: The outer box arrived damaged, or items are visibly damaged upon receipt.
• Incomplete order: You are missing items from a shipment, or a split shipment has not fully arrived.

To help us resolve your issue quickly, include your order number, the current tracking number (if available), and a clear description of the problem. Photos of damaged packaging or products are also helpful for claims with the carrier.

Customer Information Needed for Support

To help us resolve any shipping-related issue efficiently, please have the following information ready when you contact us:

• Order number
• Current tracking number (if available)
• A detailed description of the problem (missing package, damage, delay, etc.)

Shipping Support Handling and Response Times

Our dedicated shipping support team is available to handle all tracking and delivery questions. Here is how we manage your requests:

• Triage: Incoming emails are reviewed by our support team and assigned to the right specialist.
• Shipping issues: Our shipping support department checks your shipping status, contacts the carrier when needed, and keeps you informed until the issue is resolved.
• Response time: We respond to all shipping-related inquiries within 24 hours on business days (Monday–Friday, 8:00 AM – 5:00 PM Pacific Time).
• Escalation: If a shipment is lost or undelivered and cannot be resolved within 5 business days, your case is escalated to the shipping supervisor for further action.

Messages received outside of our business hours are answered on the next business day.

Contacting Shipping Support

For all questions about tracking, delivery, or any shipping-related matter, please contact our shipping support team directly:

• Email: shipping_support@cabincraftauto.shop
• Service window: Monday through Friday, 8:00 AM – 5:00 PM Pacific Time (US)

General Customer Support

For questions about your order that are not shipping-related—such as returns, warranties, product details, or coupon codes—our general support team is here to help:

• Email: support@cabincraftauto.shop
• Service window: Monday through Friday, 8:00 AM – 5:00 PM Pacific Time (US)
• Response time: Within 24 hours on business days

If your question cannot be resolved within 2 business days, it is escalated to the department supervisor. When contacting us, please include your order number and a clear description of your request.

Returns, Warranties, and Payments

Returns: We accept returns within 30 days of delivery. Please refer to our Return Policy for full details on eligibility and the return process.

Warranty: Warranty coverage depends on the product and brand (WeatherTech, BDK, Motor Trend, or Leader Accessories). Check the product details page before purchase for specific warranty information.

Payments: We accept credit cards and PayPal. All payments are processed in USD.

Our Commitment to You

Cabin Craft Auto is operated by Desert Peak Distribution LLC, a Nevada-based limited liability company. We are an independent specialist retailer for vehicle interior accessories and are not the official store for WeatherTech, BDK, Motor Trend, or Leader Accessories. Our commitment is to provide clear product details, supported checkout, and responsive support before and after your order.

We are located at 4820 Industrial Road, Suite 210, Las Vegas, NV 89103, United States.

If you have any questions about our Shipping Policy, please contact us at support@cabincraftauto.shop or shipping_support@cabincraftauto.shop—we’re here to help.